SECURE Your personal data is protected with 256-bit SSL at i1bet i1bet does not share your information with third parties without your consent PRIVACY Privacy Policy last updated 1 January 2026 All transactions encrypted – Touch 'n Go, GrabPay, DuitNow & more YOUR RIGHTS You have the right to access, amend & delete your personal data at i1bet Contact us: support@i1bet.xyz for privacy inquiries SECURE Your personal data is protected with 256-bit SSL at i1bet i1bet does not share your information with third parties without your consent PRIVACY Privacy Policy last updated 1 January 2026 All transactions encrypted – Touch 'n Go, GrabPay, DuitNow & more YOUR RIGHTS You have the right to access, amend & delete your personal data at i1bet Contact us: support@i1bet.xyz for privacy inquiries
Updated: 1 January 2026

Privacy Policy i1bet – Our Commitment to Protecting Your Personal Data

I1bet treats your privacy as a priority, not merely a legal obligation. This Privacy Policy clearly sets out how we collect, use, store and protect your personal information as a member of our betting platform in Malaysia.

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Bank-Grade Data Protection

The same 256-bit SSL encryption technology used by Malaysia's leading banks such as Maybank and CIMB protects every communication between your device and i1bet's servers.

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Six Core Pillars of i1bet's Privacy Protection

The principles that shape how i1bet handles your personal data as a Malaysian player

Minimum Data Collection

I1bet only collects data that is strictly necessary to deliver our services to you — nothing more. We do not collect information irrelevant to platform operations, and we do not store sensitive data such as passwords in plain text.

Top-Level Encryption

All data transmitted between your device and i1bet's servers is encrypted using 256-bit SSL. Data stored in our databases is also separately encrypted — meaning that even in the event of a breach, your data cannot be read without the encryption key.

No Sale of Data to Third Parties

I1bet does not sell, rent or share your personal information with advertisers, marketing companies or any third party for commercial purposes. Your data belongs to you — it is not a business asset for us to trade at will.

Full Control in Your Hands

As an i1bet member, you have full rights to access, amend, download and request the deletion of your personal data at any time. The process is straightforward and can be initiated through your account settings or by reaching out to our support team.

Cookies for a Better Experience Only

I1bet uses cookies solely to enhance your experience on the platform — storing language preferences, keeping you logged in and optimising site performance. Third-party marketing cookies are never installed without your explicit consent.

Notification & Marketing Controls

You can opt out of receiving promotional emails, SMS, or push notifications at any time through your i1bet account settings. Unsubscribe requests are actioned immediately — no complicated procedures or lengthy waiting periods.

This Privacy Policy describes i1bet's personal data collection and processing practices. By using the i1bet platform, you agree to this Privacy Policy. Please read it carefully and contact us if you have any questions.

1 Introduction & Scope of Privacy Policy

POLICY FOUNDATION

I1bet ("we", "Platform") respects the privacy of every individual who interacts with our platform. This Privacy Policy applies to all users of the i1bet.xyz website, mobile app (where applicable), and all related services we offer to players in Malaysia.

This document outlines the types of personal data we collect, the purposes for which it is collected, how we protect it, who may have access to it, and the rights you hold over your personal data. We aim to use plain, straightforward language so you can genuinely understand how your data is handled — rather than presenting you with legal text that is difficult to read.

This Privacy Policy should be read together with Terms & Conditions i1bet governs the overall use of the platform. In the event of any conflict between the two privacy-related documents, this Privacy Policy shall take precedence.

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. Your continued use of the i1bet platform after this date constitutes your acceptance of the latest version of this policy.

2 Types of Personal Data Collected

FULL TRANSPARENCY

I1bet collects your personal data through several channels — directly from you during registration and platform use, automatically via tracking technologies, and in certain cases, from permitted third-party sources. Below is a full explanation of the data we collect:

2.1 Data You Provide Directly

Data Type Example Purpose
Identity Information Full name, MyKad / passport number, date of birth Identity verification (KYC), fraud prevention
Contact Information Email address, Malaysian phone number Account communications, two-factor authentication
Account Information Username, password (encrypted), security questions Account security, login verification
Financial Data Deposit / withdrawal transaction records, payment methods used Payment processing, anti-money laundering compliance
Gaming Activity Data Betting records, games played, wins and losses Customer support, responsible gaming, audits

2.2 Automatically Collected Data

  • IP Address: Used for location verification, fraud detection, and account security
  • Device Information: Device type, operating system, phone model — to optimise your mobile experience
  • Browser Data: Browser type, language settings, time zone — for a better display experience
  • Session Logs: Login times, pages visited, session duration — for security and technical support purposes
  • Cookie Data: User preferences, login status, session tokens — for a smoother experience

2.3 Data from Third-Party Sources

In certain situations, i1bet may receive data from payment processors such as Touch 'n Go, GrabPay, DuitNow, or FPX gateways to verify transaction status. This data is limited to the information needed to complete the transaction and does not include your e-wallet login credentials or full bank account number.

3 How Your Personal Data Is Used

CLEAR PURPOSE

I1bet uses your personal data solely for the purposes stated below. We will not use your data for any other purpose without first notifying you and obtaining your consent.

3.1 Service Delivery

  • Creating and managing your i1bet account
  • Processing deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX
  • Providing access to games — jackpot slots, Live Casino, Sports Betting, roulette
  • Sending betting slips and transaction records to you
  • Processing customer support requests and complaints

3.2 Security & Compliance

  • Verifying your identity through the KYC process to prevent fraud
  • Identifying and investigating suspicious or unauthorised activity
  • Complying with legal obligations, including anti-money laundering requirements
  • Maintaining platform security and protecting the interests of all users

3.3 Platform Improvement & Communications

  • Analysing usage patterns to improve platform features and performance
  • Sending important account-related notifications, such as deposit and withdrawal confirmations
  • Sending relevant promotional offers — only if you have opted in to receive them
  • Gathering feedback to improve the quality of i1bet's services

I1bet does not use fully automated decision-making systems for matters that materially affect you — such as betting limit assessments or account closures — without human review.

4 Data Storage & Security Measures

HIGHEST SECURITY

Protecting your personal data is a top technical priority at i1bet. We continually invest in our cybersecurity infrastructure to ensure your data remains protected from unauthorised access, breaches, and misuse at all times.

4.1 Technical Security Measures

  • Encryption in Transit: SSL/TLS 256-bit encryption for all communications between your device and i1bet's servers
  • Storage Encryption: Sensitive data is encrypted in the database using AES-256
  • Password: Passwords are stored as bcrypt hashes that cannot be decrypted
  • Access Control: Only authorised personnel have access to personal data, based on a need-to-know principle
  • Continuous Monitoring: An intrusion detection system (IDS) monitors suspicious activity 24/7
  • Secure Backup: Data is regularly backed up to a separate, secured location

4.2 Data Retention Period

I1bet retains your personal data for as long as it is needed for the purposes set out in this Privacy Policy, or for as long as required by applicable law. General guidelines for retention periods are as follows:

  • Active account data: For the duration of the account and up to 7 years after closure (financial compliance requirements)
  • Transaction records: 7 years (anti-money laundering legal requirement)
  • Customer support communication logs: 3 years
  • Technical log data: 12 months
  • Session cookie data: Deleted when the browser is closed or after 30 days

While we take all reasonable precautions, no security system can guarantee 100% protection under all circumstances. In the event of a security incident involving your data, i1bet will notify you within 72 hours of the incident being identified.

5 Data Sharing with Third Parties

NO DATA SALES

I1bet states unequivocally: we do not sell, rent or commercialise your personal data to any party. Data sharing is limited to the following situations only and is carried out with strict protective measures in place:

5.1 Payment Processors

To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks, and other banks), i1bet shares the necessary transaction information with the respective payment processors. This sharing is limited strictly to the data required to complete the transaction — no additional information is shared.

5.2 Technical Service Providers

I1bet works with trusted third-party technical service providers to help operate the platform, including server hosting, security infrastructure, and technical support. All such providers are bound by strict data protection agreements and are prohibited from using your data for their own purposes.

5.3 Game Providers

Game providers such as Pragmatic Play, PG Soft, Evolution, Red Tiger, and others integrated with the i1bet platform may receive technical data required to run the games (such as session IDs and bet values). Your full identity information is not shared with game providers.

5.4 Legal Requirements

I1bet will disclose your personal data to the relevant authorities when required by law, court order or a legitimate official investigation. In such circumstances, we will notify you of the disclosure unless prohibited by law.

All third parties that receive your data from i1bet are bound by data protection agreements requiring them to uphold security standards equivalent to those of i1bet itself.

6 Cookies, Tracking & Similar Technologies

YOUR CONTROLS

I1bet uses cookies and similar tracking technologies to enhance your experience on the platform. This section explains the types of cookies we use and how you can manage them.

6.1 Types of Cookies Used

  • Session Cookies: Maintains your login status during an active session. Automatically deleted when you close your browser.
  • Preference Cookies: Saves your preferences such as language, display settings and game preferences for your next session.
  • Security Cookies: Helps identify suspicious sessions and protects your account from unauthorised access.
  • Analytics Cookies: Collects anonymous usage data to help us understand how the platform is used and make improvements.

6.2 Managing Cookies

You can manage and delete cookies through your browser settings. However, disabling certain cookies — particularly session and security cookies — may affect the functionality of the i1bet platform, and you may be unable to log in or access all platform features.

To manage cookies on your mobile browser (used by the majority of Malaysian players), look for "Browser Settings" or "Privacy & Security" within your browser app. Detailed guides by browser type are available upon request from the i1bet support team.

7 Your Rights Regarding Personal Data

YOUR RIGHTS

As a registered i1bet platform user in Malaysia, you have the following rights with respect to your personal data. i1bet is committed to respecting and facilitating the exercise of these rights:

7.1 Right to Access Data

You have the right to obtain a copy of all personal data that i1bet holds about you. This request can be made through your account settings or by contacting support@i1bet.xyz. i1bet will fulfil the request within 30 business days.

7.2 Right to Rectification

If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Basic details such as your email address and phone number can be updated directly in your account settings. Changes to identity information (name, MyKad) require additional verification.

7.3 Right to Erasure

You may request the deletion of your personal data ("right to be forgotten") under certain circumstances — generally when your account is closed and there is no legal obligation requiring the data to be retained. Please note that financial transaction records must be kept for 7 years in accordance with applicable legal requirements, even after a deletion request is made.

7.4 Right to Withdraw Consent

Where we process your data based on your consent (for example, to receive promotional emails), you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal. To stop receiving marketing communications, use the unsubscribe link in any email you receive from i1bet, or update your communication preferences in your account settings.

To submit any request relating to your privacy rights, contact us at support@i1bet.xyz with the email subject "Data Privacy Request". Include your username and registered phone number to help expedite the identity verification process.

8 Protection of Children's Data

18 YEARS AND ABOVE

The i1bet platform is strictly for adults aged 18 and above. We do not accept registrations from minors and do not knowingly collect personal data from children or individuals under the age of 18.

If you believe that someone under the age of 18 has created an account on i1bet or provided us with personal data without the knowledge of a lawful guardian, please contact us immediately at support@i1bet.xyz. We will investigate and, if confirmed, close the account and delete all collected data within a reasonable timeframe.

I1bet uses age verification tools as part of the registration process and reserves the right to request proof of age at any time. Child protection is a responsibility we take very seriously, and we encourage parents and guardians to use parental control software to prevent minors from accessing betting websites.

9 Links to Third-Party Websites

IMPORTANT NOTICE

The i1bet platform may contain links to third-party websites or services in certain contexts — for example, links to payment processors during the deposit or withdrawal process. i1bet's Privacy Policy does not apply to those third-party websites.

Every third-party website you access through a link from i1bet has its own privacy policy, which may differ from ours. i1bet is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of every website you visit.

Please note that all payment methods accepted at i1bet — Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX including Maybank2u and CIMB Clicks — are independent services with their own privacy policies. i1bet is only responsible for data processed within our own platform.

10 Amendments to the Privacy Policy

FUTURE UPDATES

I1bet reserves the right to amend this Privacy Policy from time to time in response to changes in law, technology, or our business practices. When any material changes are made, we will notify you via:

  • An in-platform notification on i1bet the next time you log in
  • Email to the address registered on your account
  • Update the "Last Updated" date at the top of this page

Minor changes that do not materially affect your privacy rights may be made without specific notification. We encourage you to review this page periodically to stay informed about how we manage your personal data.

If you disagree with any changes made to this Privacy Policy, you have the right to close your account and request deletion of your personal data in accordance with the terms set out in section 7 of this policy.

11 Contact Us for Privacy Inquiries

WE'RE HERE TO HELP

If you have any questions, concerns, or requests regarding this Privacy Policy or how i1bet handles your personal data, please get in touch with us. We are committed to addressing all privacy enquiries seriously and transparently.

Contact Channels for Privacy Inquiries

  • Privacy Email: support@i1bet.xyz (subject: "Personal Data Privacy Inquiry")
  • Live Chat: Available 24/7 within the i1bet platform — select the "Privacy & Security" category
  • Service Language: Bahasa Malaysia and English
  • Response Time: Privacy enquiries are responded to within 5 business days; urgent cases within 24 hours

To help us process your request promptly, please include your i1bet username and a brief description of your enquiry or request in your email. Identity verification may be required before any account information is disclosed or action is taken, in order to protect your privacy.

I1bet will always handle privacy enquiries with the seriousness and professionalism they deserve. Your trust is the foundation of our relationship — and we do not take our responsibility to protect your personal data lightly.

Your Privacy Rights as an i1bet Member

Six core rights you hold regarding your personal data on the i1bet platform

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Right to Access

Receive a copy of all personal data we hold about you.

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Right to Rectification

Correct any information in your account that is inaccurate or out of date.

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Right to Erasure

Request the deletion of your personal data when it is no longer needed.

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Right to Object

Object to the processing of your data for marketing purposes at any time.

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Right to Portability

Request your data in a machine-readable format for portability.

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Right to Complain

Report any privacy concerns to us and receive a satisfactory explanation.

FAQ – i1bet Privacy Policy

Answers to the most frequently asked questions about privacy and data security at i1bet

No. i1bet does not store your full bank account number, PIN, or e-wallet password. All financial transactions are processed through a secure, encrypted payment gateway — your sensitive financial information never passes through or gets stored on i1bet's servers. We only retain transaction records (amount, date, payment method used, transaction status) for accounting, customer support, and legal compliance purposes. This means your deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, or any other method are completely secure from i1bet's end.

To request a copy of your personal data, send an email to support@i1bet.xyz with the subject line "Personal Data Access Request". Please include your i1bet username and registered phone number for identity verification. i1bet will process your request and deliver a data report within 30 business days in a readable format. The report will cover account information, transaction records, gaming activity history, and any other data we hold in connection with your account. No fee is charged for the first request within any 12-month period.

When your i1bet account is closed, we will delete or anonymise your personal data that does not need to be retained for legal purposes within 90 days. However, financial transaction records must be retained for 7 years in accordance with applicable anti-money laundering legal requirements — this is a statutory obligation that cannot be waived even upon request. Data retained for this purpose will not be used for any marketing or commercial activity. You will not receive any promotional communications from i1bet after your account is closed.

Yes, in certain circumstances required by law. i1bet will disclose personal data to the relevant authorities when required by a valid court order, official criminal investigation, anti-money laundering compliance requirements, or to prevent a threat to public safety. In all such cases, i1bet will only disclose the minimum data necessary and will inform you of the disclosure unless specifically prohibited by a court order or applicable law. i1bet will not disclose your data to authorities based on informal requests or for general surveillance purposes without a clear legal basis.

i1bet uses your in-platform activity data — such as favourite games, betting patterns, and promotions previously used — to offer you more relevant promotions and recommendations within the i1bet platform itself. This is intended to enhance your experience, not to share your data with external advertisers. We do not use your gaming activity data for advertising on third-party websites or platforms. You may opt out of these personalised recommendations by updating your communication preferences in your account settings or by contacting our support team.

Your Data Is Safe — Ready to Join i1bet?

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By registering, you agree to the Terms & Conditions and i1bet's Privacy Policy. This platform is for users aged 18 and above only.

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